Respecting Your Privacy

Low Carb Zone Pty Ltd (ACN: 110 188 853) is committed to supporting the 'National Privacy Principles for the Fair Handling of Personal Information' which set clear standards for the collection, access, storage and use of personal information collected as part of our business operations.

Our customers' right to privacy of their personal information is of key importance to Low Carb Zone Pty Ltd. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.

This Privacy Policy sets out:

* matters of which you should be aware regarding information we may collect about you
* our policies on the management of personal information, and
generally, what sort of information we hold, for what purposes, and how we collect, hold, use and disclose that information.

What Personal Information Do We Collect and Store?

In order to provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. We require these details to process your order and deliver products and services to you, our customer. Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so.

Low Carb Zone Pty Ltd takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.

Generally, you have no obligation to provide any information requested by us. However, if you choose to withhold requested information, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.

How is Personal Information Used?

The personal information that we ask for is generally used to provide goods or services to you. For example, to process and deliver your order, the information we collect includes your name, address, delivery address, contact number, credit card number and expiry date.

We may also use your personal information in other ways to provide you with high quality service. This may include using your personal information to advise you of new products and services. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.

We will ensure that we do not disclose your personal information to other organisations.

Access to Your Personal Information

We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law).

If you require access to your personal information, please contact Low Carb Zone Pty Ltd. We will require proof of identity before we provide you with access to your personal information. Your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part.

If you need to update your information (e.g. if you change your address), please contact Low Carb Zone Pty Ltd so we can make the change.

More Information

More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at http://www.privacy.gov.au.